National Bank of Kazakhstan warns of courier and eGov phone scam

September 28, 2026 at 03:35 PM2 min

This digest was compiled by AI from multiple sources — links to the originals are below.

The National Bank of Kazakhstan has warned of a new phone scam in which fraudsters pose as courier or postal service employees to obtain SMS codes. After receiving the code, a second scammer calls pretending to be an eGov employee and claims the victim's account has been hacked. The scheme aims to gain access to citizens' money.

Key Facts

The National Bank of Kazakhstan issued a warning about a new phone scam on September 28, 2026.
Fraudsters first call posing as courier or postal service employees and ask for an SMS code to confirm delivery of a package.
After obtaining the code, a second scammer calls pretending to be an eGov employee and claims the victim's account has been hacked.
The National Bank advises never to share SMS codes, to verify the sender, and to call the organization back on its official number if a call seems suspicious.
The National Bank reminds that its employees do not make audio or video calls to citizens, do not service individual accounts, and do not request passwords or card details.

The Scam

The scam begins with a call from someone posing as a courier or postal service employee, informing the victim that a package has arrived in their name. The caller asks the victim to provide an SMS code to confirm delivery, creating a sense of urgency by claiming the courier is waiting or that the procedure must be restarted if the call ends. After the code is obtained, a second scammer calls, this time posing as an eGov employee, and tells the victim that their account has been hacked and personal data may have been leaked or copied. To make the story more convincing, the scammer may claim that a 'Stop Credit' service has been activated for the victim's protection and that the situation is under the control of law enforcement or the National Bank's security service. The ultimate goal of the scheme is to gain access to the victim's money.

National Bank Recommendations

The National Bank recommends carefully reading SMS messages and checking the sender before taking any action. Citizens should never share SMS codes with third parties and should end suspicious calls immediately. If a call seems suspicious, the National Bank advises calling the organization back on its official number. The National Bank reminds that its employees do not make audio or video calls to citizens, do not service individual accounts, do not request passwords or card details, and do not conduct monetary transactions with the public. Victims of fraud are advised to contact law enforcement, and consultations with the National Bank are available by calling the short number 1477.