Kazakhstan insurers propose repair-based payouts over cash in motor claims
This digest was compiled by AI from multiple sources — links to the originals are below.
Kazakhstan's insurance association proposed shifting motor insurance claims from cash payouts to repair at service stations. Association chairman Vitaly Verevkin said mandatory repair should only be introduced after service stations are regulated. The proposal is part of a broader draft insurance law that also covers digital claims and the role of emergency commissioners.
Key Facts
- The Association of Insurers of Kazakhstan proposed replacing cash payouts for motor insurance claims with repair at service stations.
- Association chairman Vitaly Verevkin said mandatory repair should be introduced only after service stations are regulated.
- The proposal is part of a draft insurance law that also covers digital claims settlement and emergency commissioners.
- Some insurers have already eliminated emergency commissioners and shifted claims handling to digital channels.
Repair-Based Claims Proposal
The Association of Insurers of Kazakhstan proposed replacing cash payouts for motor insurance claims with repair at service stations. Association chairman Vitaly Verevkin said mandatory repair should be introduced only after service stations are regulated. Verevkin said insurers would be responsible to clients for repair outcomes but lack control over the stations doing the work. The proposal is part of a draft insurance law that also covers digital claims settlement and emergency commissioners.
Emergency Commissioners Decline
Some insurers have already eliminated emergency commissioners and shifted claims handling to digital channels. Verevkin said companies that removed emergency commissioners found the model cheaper to operate. He said full elimination of emergency commissioners is unlikely because each insurer decides based on its business model.
4 sources
Time · lag behind first