Kazakhstan launches eGov GPT with 50 chat-based government services
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Kazakhstan has made 50 government services available through eGov GPT, a chat-based interface that lets citizens avoid visiting Public Service Centers. First Vice Minister Rostislav Konyashkin announced the launch on Aug. 26 during the unveiling of the Digital Qazaqstan strategy action plan. The ministry plans to add at least 150 more services by the end of 2026.
Key Facts
- 50 government services are now available through eGov GPT in a chat format.
- Citizen visits to Public Service Centers fell by 30% in the first half of 2026 compared with the same period in 2025.
- At least 150 more government services are expected to launch through eGov GPT by the end of 2026.
- Kazakhstan has launched a supercomputer to allow AI tools to process official data within the country.
eGov GPT Launch
Kazakhstan has made 50 government services available through eGov GPT, allowing citizens to access them through a chat-based interface without visiting a Public Service Center. First Vice Minister of Artificial Intelligence and Digital Development Rostislav Konyashkin announced the launch on Aug. 26 during the unveiling of the Action Plan to implement Kazakhstan’s Digital Qazaqstan strategy at the Alem.ai International Center for Artificial Intelligence. The new service lets users request government services through a conversational interface, similar to interacting with AI assistants like ChatGPT. More than 20,000 services had already been delivered through the new format at the time of the earlier announcement.
Shift to Digital Services
The development is part of a broader effort to shift government services away from traditional in-person interactions and toward digital and proactive delivery. In the first half of 2026, citizen visits to Public Service Centers fell by 30% compared with the same period in 2025. Konyashkin said the ministry has been actively working on the top 10 government services, which account for 79–80% of all citizen traffic. The ministry plans to expand the range of services available digitally, with at least another 150 government services expected to launch through eGov GPT by the end of 2026.
AI in Government
AI use is expanding within government agencies, where it is being applied to process documents and large volumes of information. Konyashkin said government employees cannot use AI models that process data on servers located outside Kazakhstan. To support secure processing of government information, Kazakhstan has launched a supercomputer that allows AI tools to work with official data within the country. Konyashkin said AI now helps create summaries of letters, analyse large volumes of requests, prepare reports and presentations, and provide translation.
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Kazakhstan launches eGov GPT with 50 chat-based government services
