Kazakhstan ranks 24th in UN e-government index, enters GovTech top tier
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Kazakhstan ranks 24th among 193 countries in the UN E-Government Development Index and holds a top-10 position in online services. Q.AI CEO Dmitry Mun announced the milestone at the National Think Tank Forum in Astana. The country also received the World Bank's 'A' rating for GovTech maturity.
Key Facts
- Kazakhstan ranks 24th among 193 countries in the UN E-Government Development Index with a score of 0.9.
- Kazakhstan holds a top-10 position in the UN Online Services Index and ranks first among CIS countries.
- The World Bank awarded Kazakhstan an 'A' rating in the GovTech Maturity Index.
- The eGov mobile application provides about 1,300 services used by approximately 7 million people monthly.
- The eGov AI assistant has served about 850,000 users and processed more than 2 million requests.
Global Rankings
Kazakhstan ranks 24th among 193 countries in the UN E-Government Development Index with a score of 0.9, according to the 2024 edition. The country holds a top-10 position in the UN Online Services Index and ranks first among CIS countries. The World Bank awarded Kazakhstan an 'A' rating in the GovTech Maturity Index. Kazakhstan received the international GovTech Prize in the 'Inclusive Digital Transformation' nomination. The country was also among the top three finalists of the Future of Government Awards 2023.
Digital Services Scale
The eGov mobile application provides about 1,300 services used by approximately 7 million people monthly. Citizens have access to 40 digital documents, and about 26 million electronic digital signatures were issued in 2025 alone. The eGov Business platform serves roughly 90,000 entrepreneurs with 35 services. The eGov AI assistant has served about 850,000 users and processed more than 2 million requests.
AI Transition
Q.AI CEO Dmitry Mun stated that Kazakhstan is moving from classic digital government services to AI-based interaction with citizens. He noted that the results reflect more than 20 years of GovTech development, from basic state information systems to AI integration. The national strategy Digital Qazaqstan emphasizes active introduction of artificial intelligence into the country's digital ecosystem. President Kassym-Jomart Tokayev has set a course for accelerating digital transformation across all sectors of the economy and public life.
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Kazakhstan ranks 24th in UN e-government index, enters GovTech top tier
