Astana woman says district officer gave her phone number to Tele2/Altel employee she accused

September 10, 2026 at 10:06 AM2 min

This digest was compiled by AI from multiple sources — links to the originals are below.

An Astana woman reported that a district police officer in the Nura district gave her phone number to a Tele2/Altel employee she had accused of assault. Police said they are checking the incident and have launched an internal investigation into the officer. The woman said she has not received a clear result more than a month after filing her complaint.

Key Facts

The conflict occurred on the evening of August 14 at a Tele2/Altel office in the Asia Park shopping mall in Astana.
The woman said the employee, named Alikhan, grabbed her phone and deleted a video recording, though the file remained in the device's memory.
The woman called 102 and offered to file a complaint online, but police insisted she wait for a patrol.
The woman said district officer Daniyar Zhetpisbayev gave her Activ number to the Tele2/Altel employee she had complained about.
Nura district police said they are checking the conflict and have launched an internal investigation into the officer for ethics violations and unlawful actions.

The Conflict

The incident began when a Tele2/Altel employee named Alikhan demanded that the woman take a queue ticket by scanning it with her smartphone. The woman asked how elderly people without smartphones would be served and began recording the conversation to share on social media. She said the employee grabbed her phone and deleted the video, but the recording remained in the device's memory. The woman called 102 and said she was ready to file a complaint online, but police insisted she wait for a patrol.

Police Response

The woman said she asked police to request CCTV footage from the shops she visited that day to confirm she had not provoked the conflict. She said district officer Daniyar Zhetpisbayev gave her Activ number to the Tele2/Altel employee she had complained about. When she objected, the officer replied, "Don't teach me. I know my job." Nura district police said they are checking the circumstances of the conflict and have launched an internal investigation into the officer for ethics violations and unlawful actions. The woman said she has not received a clear result more than a month after filing her complaint.