Astana residents allege Zhagalau-4 complex is in emergency condition

September 5, 2026 at 08:46 AM1 min

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Residents of the Zhagalau-4 residential complex in Astana allege that their buildings, commissioned in 2024, are in emergency condition with flooding, crumbling facades, and a non-functional fire system. The complex was completed by the city-owned Elorda Kurylys Kompaniasy after a decade of construction delays. The developer says it is addressing identified defects.

Key Facts

Zhagalau-4 in Astana comprises 14 entrances and over 600 apartments housing about 2,000 people.
Construction began in 2015, was halted, and resumed in 2019 by Elorda Kurylys Kompaniasy, a company established under the Astana akimat to resolve shareholder problems.
Four buildings were commissioned in 2024, nearly ten years after construction started.
Residents report flooding in the parking garage after heavy rain, pipe bursts in entrances, and water reaching non-residential premises.
Elorda Kurylys Kompaniasy states that parking waterproofing was previously completed and additional work is underway to fix leaks, while internal utility networks are in proper technical condition.

Resident Complaints

Kuldana Shardarbekova, a member of the house council, told Tengrinews that the parking garage was heavily flooded after a recent downpour in Astana. She said leaks also occurred due to pipe bursts in entrances, with water reaching non-residential premises under the entrance. Workers at establishments in those premises said traces of flooding were visible on the walls until recently. Residents also complain about crumbling facades and a non-functional fire system.

Developer Response

Elorda Kurylys Kompaniasy said parking waterproofing work was previously completed, but separate leakage areas were identified after heavy rains. The company said additional work is currently underway to eliminate the identified defects. Regarding pipe bursts, the company stated that internal utility networks were built according to approved design documentation and are in working and proper technical condition.