EAEU agreement lets shoppers return online goods within 14 days

September 4, 2026 at 08:57 AM2 min

This digest was compiled by AI from multiple sources — links to the originals are below.

The Eurasian Economic Union signed an e-commerce agreement on August 7, 2026 in Cholpon-Ata that gives consumers the right to refuse a good before delivery or return it within 14 calendar days. The agreement takes effect no earlier than 180 days after all member states complete domestic procedures. The return deadline for refunds will be set later by the Eurasian Economic Commission Council.

Key Facts

The EAEU e-commerce agreement was signed on August 7, 2026 in Cholpon-Ata.
Consumers may refuse a good of proper quality before delivery or return it within 14 calendar days of receipt.
The agreement enters into force no earlier than 180 days after all member states complete domestic procedures.
The refund deadline will be set separately by the Eurasian Economic Commission Council.
The agreement covers purchases where at least one professional e-commerce participant or the consumer is from another member state.

Return Rights

The agreement applies to goods of proper quality, such as items that do not fit in size, color, or differ from the online image. A consumer may refuse the good before the courier hands it over or return it within 14 calendar days from the date of transfer to the consumer. The 14-day period is a minimum, and each member state may set longer periods for its consumers. The agreement does not set a specific deadline for the marketplace to refund money; the Eurasian Economic Commission Council will determine the refund terms and conditions later.

Scope and Defective Goods

The agreement does not introduce a separate procedure for defective goods; national rules of the consumer's country continue to apply. Consumer protection is ensured by member states at a level no lower than for other forms of trade, in accordance with the Treaty and the legislation of the member state where the consumer is located. The agreement regulates trade within the union, covering cases where at least one professional e-commerce participant or the consumer is a person of another member state. Purchases on platforms from third countries are not covered by the new rules.