Kostanay woman says Damumed record falsely lists epilepsy, blocking driver's licence

August 31, 2026 at 12:41 PM2 min

This digest was compiled by AI from multiple sources — links to the originals are below.

A Kostanay resident named Nelli says the Damumed medical app shows a day-hospital stay and an epilepsy-related diagnosis she never had, blocking the medical certificate needed for driving school. The record, dated August 17–21, lists treatment at City Polyclinic No. 5, but Nelli says she was out of town and does not know the doctor named. The Kostanay regional health department has opened an internal investigation.

Key Facts

The Damumed record shows a day-hospital stay from August 17 to August 21 at City Polyclinic No. 5 in Kostanay.
Nelli says she was outside Kostanay during those dates and has never heard of the doctor named in the record.
She has filed a request through the e-Otinish platform demanding removal of the false entry from the Social Health Insurance Fund.
The Kostanay regional health department and Polyclinic No. 5 have launched an internal investigation into how the record appeared.

The Disputed Record

Nelli found in Damumed a record of a day-hospital stay from August 17 to August 21 at City Polyclinic No. 5 in Kostanay. The record includes a diagnosis related to epileptic syndromes and lists a course of IV drips and injections. Nelli says she was outside Kostanay during those dates and did not visit the polyclinic. She also states that she has never heard of the doctor whose name appears in the record.

Impact on Driving Licence

The epilepsy-related diagnosis blocks Nelli from obtaining medical certificate 073/у, which is required for driving school. She had planned to start driving lessons but now fears she cannot get the certificate because of the false entry. Nelli described the situation on Threads, saying she was given a course of IV drips and injections and a discharge summary with a diagnosis she never received.

Official Response

Nelli has filed an official request through the e-Otinish platform to the Social Health Insurance Fund demanding removal of the false record. The Kostanay regional health department said an internal investigation has been opened into the matter. Polyclinic No. 5 stated that the causes and circumstances of the record's appearance in the information system are being established. The department added that additional information will be provided after the investigation is completed.