Kazakhstan reports 2,925 complaints against primary care clinics in H1 2026
This digest was compiled by AI from multiple sources — links to the originals are below.
Kazakhstan recorded 2,925 complaints about primary health care organizations in the first half of 2026, with the sharpest rise in Mangystau region at 4.3 times. Acting Deputy Prime Minister Aida Balayeva chaired a meeting on August 28, 2026, ordering systemic measures and special attention to five regions and two cities. The government plans to inspect state and private clinics and revise its approach to chronic underperformers.
Key Facts
- In the first half of 2026, Kazakhstan recorded 2,925 complaints about primary health care organizations, against 62 million clinic visits.
- Mangystau region saw the highest increase in complaints at 4.3 times, followed by East Kazakhstan at 2.6 times and Karaganda at 2.3 times.
- Acting Deputy Prime Minister Aida Balayeva chaired the meeting on August 28, 2026, and ordered special attention to Mangystau, East Kazakhstan, Karaganda, Akmola regions, Astana, and Almaty.
- Acting Health Minister Akmaral Alnazarova reported that 684 emergency care rooms and 988 mobile teams have been established at primary care level over the past two years.
- The waiting time for a district doctor appointment has been reduced from seven days to one to three days after extending reception hours from four to six hours.
Complaint Surge
Kazakhstan recorded 2,925 complaints about primary health care organizations in the first half of 2026, against 62 million clinic visits. The sharpest rise was in Mangystau region, where complaints increased 4.3 times. East Kazakhstan region saw a 2.6-fold increase, Karaganda region 2.3-fold, Akmola region 2.1-fold, and Astana a twofold rise. Acting Deputy Prime Minister Aida Balayeva ordered special attention to Mangystau, East Kazakhstan, Karaganda, and Akmola regions, as well as Astana and Almaty.
Systemic Measures
Acting Health Minister Akmaral Alnazarova reported that district doctor reception hours were extended from four to six hours over the past two years. This reduced the waiting time for a district doctor appointment from seven days to one to three days. A total of 684 emergency care rooms and 988 mobile teams have been established at primary care level over the past two years. Digitalization now covers sick leave certificates, prescriptions, and 13 types of medical certificates.
3 sources
Kazakhstan reports 2,925 complaints against primary care clinics in H1 2026
