Craneware says hackers stole significant volume of customer data
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U.K.-based healthcare billing software maker Craneware said hackers stole a "significant volume" of customer data from its systems. The company said the hackers appear to have been expelled, but its investigation into the breach is ongoing.
The Breach
Craneware, a U.K.-based healthcare billing software maker, disclosed on Monday that hackers stole a "significant volume" of customer data from its systems. The company filed a statement with the London Stock Exchange confirming the breach and that the hackers appear to have been expelled. Craneware did not specify the exact types of data taken, noting only that a "percentage" of employee data, customer data, and partner records were exfiltrated.
Data at Risk
Craneware's software is used by thousands of clinics, hospitals, and pharmacies across the United States to manage billing and patient records. The company handles large amounts of medical records and patient data on behalf of its customers. In 2021, Craneware acquired Florida-based pharmacy software maker Sentry, gaining access to 147 million patient records collected over two decades.
Industry Context
The Craneware breach is the latest in a series of cyberattacks targeting tech companies serving the U.S. healthcare sector. In March, healthcare revenue tech firm TriZetto confirmed hackers stole data of over 3.4 million people. Last July, medical billing company Episource began notifying at least 5.4 million people of a data theft. The largest breach occurred in 2024, when a ransomware gang hacked UnitedHealth-owned Change Healthcare, affecting at least 192 million people.
Stock Price Impact
Craneware shares fell 9.6% following the breach disclosure. Despite the drop, a broker maintained a buy rating with a target price of 1,700 pence.
What's Next
Craneware's investigation into the breach is ongoing, and CEO Keith Neilson has not responded to questions about whether hackers made ransom demands. It remains unclear whether the company's systems can receive email amid the ongoing cyberattack.
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Craneware says hackers stole significant volume of customer data
