Kazakh Tax Committee addresses account freeze error amid automation rollout
The Kazakh Tax Committee reported an error in its new automation system, causing account freezes. The issue affected both personal and business accounts, leading to public complaints. The Committee is working to resolve the problem even as users report difficulties contacting support.
Automation Error
The Kazakh Tax Committee identified an error during the implementation of a new automation system, which led to unjustified suspensions of banking transactions. This error occurred as part of efforts to digitize tax administration processes, aiming to reduce human error and corruption risks. The Committee stated that the error has been fixed and that they are retracting previous suspension orders, with completion expected by April 10, 2026.
Public Reaction
Kazakh citizens and businesses reported account freezes on social media, despite having no tax debts. Many users expressed frustration over their inability to reach the call center for assistance. Informburo.kz noted that while the error has been addressed, the process of retracting notifications continues. The incident follows previous warnings about potential account freezes due to incorrect mobile transfers.
What's Next
The Tax Committee aims to complete the retraction of suspension orders by April 10, 2026. It remains unclear how this incident will impact public trust in the new automation system.
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Kazakh Tax Committee addresses account freeze error amid automation rollout
